Privacy Policy

K A’court Building Contractor is committed to protecting and respecting the privacy of your personal data. This privacy notice explains how your data is collected, used, transferred and disclosed. It applies to data collected when you use our websites, email, or phone. It covers:

• The personal data we collect

• How we collect your data

• How we use your data

• Marketing preferences, adverts and cookies

• Links to other websites and third parties

• How we share your data

• Your rights

• Changes to this privacy notice

• How to contact us

 

Who is K A’court Building Contractor?

K A’court Building Contractor is a building contractor specialising in home extensions.

K A’court Building Contractor, of 184 Wyke Road, Trowbridge, BA14 7NU (collectively referred to as “K A’court”, “we”, “us” and “our” in this privacy notice) is the controller and responsible for your personal data collected through the channels in which we operate.

Details of our Data Protection Officer responsible for overseeing questions in relation to this privacy notice, and our details are set out in the “How to Contact Us” section at the end of this notice.

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Our commitment to you

We take the protection of your personal data seriously and will process your personal data fairly, lawfully and transparently. This privacy notice describes the personal data we are collecting about you and how it is used.

We will only collect and use your personal data for the following purposes, to:

• Provide quotes for work; and upon acceptance of the quote

• Complete the building works

• Help us to make our marketing more relevant to you and your interests

• Improve our services

• Meet our legal responsibilities

 

How we keep your data safe and secure

We have appropriate organisational safeguards and security measures in place to protect your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

Data held on computers is password, and virus protected and any paper files are kept under lock and key.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to advertise our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

We require any third party who is contracted to process your personal data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law.

In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so.

 

The personal data we collect

Personal data means any information about an individual from which that person can be identified. It does not include anonymised data, where the identity and identifying information has been removed.

While our website is designed for a general audience, we will not knowingly collect any data from children under the age of 13 or sell products or services to children. If you are under the age of 13, you are not permitted to use or submit your data to the website.

The following groups of personal data are collected:

• Identity Data includes information such as: first name, last name, title.

• Contact Data includes information such as: email address, invoice address, site address, location, country and telephone number.

• Financial Data includes information such as: payment details and bank account.

• Transaction Data includes information such as: details of your quotes and the fulfilment of your works; payments to and from you and details of other products and services you have obtained from us, correspondence or communications with you in respect of your quote or work, and details of any guarantees.

• Technical Data includes information such as: details of the device(s) you use to access our services, your internet protocol (IP) address, device, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.

• Profile Data includes information such as: quotes or work requested by you, product and style interests, preferences and feedback.

• Usage Data includes information such as: how and when you use our website, how you moved around it, website performance statistics, traffic, location and communication data.

• Marketing and Communications Data includes information such as: your preferences in receiving marketing from us and our third parties and your communication preferences.

 

How we collect your data

We may collect personal data about you in the following ways:

Direct interactions – you may give us your Identity, Contact, Financial, Transaction, Profile, and Marketing and Communications data (as described above) by filling in forms, entering information online or by corresponding with us by post, phone, email, telephone or otherwise. This includes personal data you provide, for example, when you: 

• Request or accept a quote, in person, by phone or email;

  • Contact us with an enquiry or to report a problem (by phone, email, or in person)

  • Leave reviews

• Automated technologies or interactions – as you interact with our website, we may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

• Third parties – we may receive personal data about you from various third parties, including: 

  • Technical Data from third parties, including analytics providers such as Google. Please see further information in the section entitled ‘Marketing preferences, adverts and cookies’.

  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services.

 

How we use your data

The legal basis for processing your personal data

We will only collect and process your personal data where we have a legal basis to do so. As a data controller, the legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it.

We will only collect personal data from you when:

• we have your consent to do so, or

• we need your personal data to perform a contract with you. For example, to prove a quote or complete building works or provide customer support, or

• the processing is in our legitimate interests and not overridden by your rights, or

• we have a legal obligation to collect or disclose personal data from you.

Data is retained for a maximum period of seven years where required by HMRC, before being securely disposed of.

 

Uses made of your personal data

Your personal data is used by K A’court Building Contractor to support a range of different activities. These are listed in the table below together with the types of data used and the legal bases we rely on when processing them, including where appropriate, our legitimate interests. Please be aware that we may process your personal data using more than one lawful basis, depending on the specific activity involved. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity
To provide a quote for works

Type of data

• Identity

• Contact

Lawful basis for processing including basis of legitimate interest

• Performance of a contract with you

 

Purpose/Activity

To deliver goods and complete building works, collect money owed to us; and assist fraud prevention and detection.

Type of data

• Identity

• Contact

• Financial

• Transaction

Lawful basis for processing including basis of legitimate interest

• Performance of a contract with you

• Necessary for our legitimate interests (e.g. to recover debts due to us)

 

Purpose/Activity

To manage our relationship with you, including: providing you with any information, products and services that you request from us; notifying you about changes to our services, terms and conditions or privacy notice; asking you to leave a review

Type of data

• Identity

• Contact

• Profile

• Marketing and Communications

Lawful basis for processing including basis of legitimate interest

• Performance of a contract with you

• Necessary for our legitimate interests (to keep our records updated and to study how customers use our products and services)

 

Purpose/Activity

To administer, protect and improve our business and our website, including: troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data; setting default options for you, such as language. 

Type of data

• Identity

• Contact

• Profile

• Technical

• Transaction

• Marketing and Communications

Lawful basis for processing including basis of legitimate interest

• Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, and to detect and prevent fraud)

• Necessary to comply with a legal obligation

 

Purpose/Activity

To use data analytics to: improve our website, products, services, marketing, customer relationships and experiences;

and for market research, statistical and survey purposes.

Type of data

• Technical

• Usage

Lawful basis for processing including basis of legitimate interest

• Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

 

Purpose/Activity

To recommend products, services discounts and offers that may be of interest to you, including to send you such information by email, post or SMS.

Type of data

• Identity

• Contact

• Technical

• Usage

• Profile

• Marketing and Communications

Lawful basis for processing including basis of legitimate interest

• Necessary for our legitimate interests (to develop our products and services and grow our business) or

• Consent.

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See further details in the section ‘Marketing preferences, adverts and cookies'

 

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we wish to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. We may process personal data without your consent, in compliance with the above rules, where this is required or permitted by law.

If you have any questions about how we use any of your personal data, please contact our Data Protection Officer, see How to contact us at the end of this document.

 

How long we keep your data for

We will keep your personal data for no longer than is necessary for the purpose(s) it was provided for and to meet our legal obligations. Further details of the periods for which we retain data are available on request. 

 

Marketing preferences, adverts and cookies

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Marketing - your preferences

We will not send you marketing communications unless you have specifically requested to receive this information.

In respect of third party marketing communications, we will obtain your express opt-in consent before we share your personal data with any third party for marketing purposes.

You will always have full control of your marketing preferences. If you do not wish to continue receiving marketing information from us (or any third party, if applicable) at any time then contact us.

 

Cookies

Our website uses cookies to distinguish you from other users of our website and to keep track of your visits. They help us to provide you with the very best experience when you browse our website and to make improvements to our website.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

Cookies used on are site include, but are not limited to;

 

Cookie name                                              Life span                                  Purpose

svSession                                                      Permanent                               Creates activities and BI

hs                                                                   Session                                      Security

incap_ses_${Proxy-ID}_${Site-ID}             Session                                      Security

incap_visid_${Proxy-ID}_${Site-ID}           Session                                      Security

nlbi_{ID}                                                        Persistent cookie                     Security

XSRF-TOKEN                                                 Persistent cookie                     Security

smSession                                                    Two weeks                                Identify logged in site members

 

Our use of analytics and targeted advertising tools

We use tools such as Google Analytics to analyse Google's interest-based advertising data and/or third-party audience data (such as demographics, age, marital status, life event, gender and interests) to improve our website content and marketing.

In order to opt out of accepting cookies you need to disable your ‘cookies’ in your browser settings or opt-out of the relevant third-party Ad Settings. As an added privacy measure, you can also use the Incognito browser mode.

 

Links to other websites and third parties

Our website may include links to and from the websites of our partner networks. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we take no responsibility for the content or operation of third party websites that you may access following links from this website. We strongly advise that you read the privacy policy and terms and conditions relating to any third party websites that you visit.

We do not hold any responsibility for any site, or its content, that has chosen to link to us.

 

How we share your data

We may disclose and share your personal data with the parties set out below:

• to business partners, suppliers, sub-contractors and other third parties that we use in connection with the running of our business for the purposes set out in the table above in the section ‘How we use your data’, such as:

  • third party service providers that we engage to provide IT systems and software, and to host our website; 

  • third party service providers that we engage to supply and deliver goods for the purpose of your building work

  • analytics and search engine providers that assist us in the improvement and optimisation of our website;

  • to any third party to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

  • to protect our customers and website from fraud and theft, we may share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that these third parties may retain a record of the information that we provide to them for this purpose;

  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or

  • to our professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

 

Your data and countries outside of Europe

The personal data we collect from you may be transferred to, and stored at, destinations outside the European Economic Area ("EEA") using legally-provided mechanisms to lawfully transfer data across borders. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your works. We will take all steps necessary to ensure that your data is treated securely and in accordance with this Privacy Notice.

 

Your Rights

You have several rights under the data privacy legislation. This includes, under certain circumstances, the right to:

• request access to your personal data

• request correction of your personal data

• request erasure of your personal data

• request restriction of processing of your personal data

• request the transfer of your personal data

• object to processing of your personal data

• object to automated decision making

Brief details of each of these rights are set out below. If you wish to exercise any of these rights, please contact us using the details under the How to contact us section at the end of this document.

 

Request access to your personal data

You have the right to obtain a copy of the personal data we hold about you and certain information relating to our processing of your personal data.

 

Request correction of your personal data

You are entitled to have your personal data corrected if it is inaccurate or incomplete. You can update your personal data at any time by contacting us using the details under the How to contact us section at the end of this document.

 

Request erasure of your personal data

This enables you to request that K A’court Building Contractor delete your personal data, where there is no good reason for us continuing to process it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

 

Request restriction of processing of your personal data

You have a right to ask K A’court Building Contractor to suspend the processing of your personal data in certain scenarios, for example if you want us to establish the accuracy of the data, or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Where processing is restricted, we are allowed to retain sufficient information about you to ensure that the restriction is respected in future.

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Request the transfer of your personal data

You have the right to obtain a digital copy of your personal data or request the transfer of your personal data to another company. Please note though that this right only applies to automated data which you initially provided consent for us to use or where we used the data to perform a contract with you.

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Object to processing of your personal data

You have the right to object to the processing of your personal data where we believe we have a legitimate interest in processing it (as explained above). You also have the right to object to our processing of your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your data which override your rights and freedoms.

 

Object to automated decision making and profiling

You have the right to object to the automated processing of your personal data without human intervention. This form of processing is permitted where it is necessary as part of our contract with you, providing that appropriate safeguards are in place or your explicit consent has been obtained.

We will try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of the above rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

 

Right to lodge a complaint

If you have any concerns or complaints regarding the way in which we process your data, contact us using the details under the How to contact us section at the end of this document. You also have the right to make a complaint to the ICO (the data protection regulator in the UK). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please do contact us in the first instance.

 

Changes to this privacy notice

From time to time we may change this privacy notice. If there are any significant changes we will post updates on our website.

 

How to contact us

We welcome feedback and are happy to answer any questions you may have about your data.

Please send any questions, comments or requests for more information to our nominated representative Linda A’court.

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This Privacy Notice was last updated on 26th May 2018 (Version v1.1)

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